Terms & Conditions


Please scroll down and read all the information in this notice.

What we (Grizzly Bear Hot Tubs Ltd) will do when you apply:

We will search your record at credit reference and fraud prevention agencies and that of your ‘financial associate’ if you have one, i.e. a person with whom you have, or have had, joint personal financial arrangements such as joint accounts or have made joint credit applications. It may be your spouse or partner (not a business partner). We may also, in certain limited circumstances, check the record, including credit details, of other members of your family and, if you are a director or partner in a small business, we may also check on your business.

If you tell us that you have a financial associate, we will search, link and record information about you both at credit reference agencies. You must be sure you have your financial associate’s agreement to disclose their information.

If you give us false or inaccurate information and we identify fraud, we will record this with fraud prevention agencies. Law enforcement agencies may access and use this information.

We will use a scoring or other automated decision-making system to assess your application and to verify your identity.

If your application to our preferred lender is rejected then you authorise us to pass your information to another lender of our choice (without further reference to you) in an effort to obtain an interest free loan on your behalf. You understand this may mean that the second lender will register a search on your credit file held with credit reference agencies. By confirming your agreement to proceed you are accepting that the lenders may each use your information in this way.

What we will do when you have an agreement with us:

We will add to your record with the credit reference agencies details of your agreement with us, the payments you make under it, any default or failure to keep its terms and any change of name or address.

Account information given to credit reference agencies remains on file for 6 years after the account is closed, whether settled by you or upon default.

If you have supplied an email address or mobile telephone number we may use these to provide you with information about your account

What the credit reference agencies will do:

Whether or not this application proceeds, the credit reference agency will place a record of our search on your credit file. This record (but not our name) will be seen by other organisations when you apply for credit in the future. A large number of applications within a short period of time could affect your ability to obtain credit.

Whether or not this application proceeds, the agencies will link your records and those of your financial associate(s), including any previous and subsequent names. These links will remain on your and their files until you or they tell the agency you are no longer financially linked and the agency accepts this.

The agencies may supply us with credit information, such as previous applications, the conduct of accounts in your and your financial associate’s name, any business accounts you have, fraud prevention information and public information such as County Court Judgments, bankruptcies and the Electoral Register.

How we and others use the agency information:
Some information held by the credit reference and fraud prevention agencies will be disclosed to us and other organisations to, for example:

  • prevent fraud and money laundering, for example by checking details on applications for credit and credit-related or other facilities, proposals and claims for all types of insurance and job applications and employee records;
  • recover debts that you owe and trace your whereabouts;
  • manage credit accounts and other facilities;
  • verify your identity;
  • make decisions on credit, insurance and other facilities, about you, your financial associate(s), members of your household or your business; and carry out statistical analysis to help with decisions about credit and account management.

The information held by these agencies may also be used for other purposes for which you give your specific permission or, in very limited circumstances, when required by law or where permitted under the terms of the Data Protection Act 1998.

We and other organisations may access and use from other countries the information recorded by fraud prevention agencies.

You have the right to receive a copy of the information we hold about you if you apply to us in writing. A fee will be payable.