Welcome to the Grizzly Bear About Us blog.
Grizzly Bear Hot Tubs are Scotland’s largest and most successful hot tub retailer. We are a family owned and run business established in 2007 and are proud to have installed thousands of hot tubs throughout Scotland. We only deal with global leading American manufacturers to provide our customers with the best quality American hot tubs.
Our large purpose built hot tub showroom is based at Woodhill on the A92 Dual Carriageway by Carnoustie where we have every model on display with many models both empty and running to allow customers to see the high quality finish and outstanding performance that our hot tubs provide. We also stock a large range of water-care products and hot tub accessories. Our facility is open to the public 7 days a week and you can be assured of a friendly, no hard sales approach by our team.
Our showroom is backed up by our large warehouse facility where we keep over 100 hot tubs in stock and ready for delivery. With containers arriving from America weekly this stock is constantly being topped up to eliminate long delivery times for our customers. Hot tubs are not the only important items in our warehouse as we also keep a wide range of parts for every hot tub we have sold meaning our customers can buy in confidence knowing that years down the line should they ever need a part they just need to give us a call.
We were the first in Scotland to bring 0% interest free finance to the hot tub market and are proud to offer customers a wide range of finance options with 0% interest free credit available on all models with no deposit needed. We also have a No hidden extras approach to our business and include over £950 worth of extras with every sale. When many of our competitors charge for items such as steps, cover lifters etc we give you it all free of charge. Every hot tub we sell includes free steps, free insulated and lockable cover, free cover lifter, free water-care kit, free delivery and installation throughout mainland Scotland.
In 2018 we were delighted to be awarded with the Feefo Gold Trusted Service Award for outstanding customer service. This was not an easy award to win and we are proud to have not only won the award but to have delighted our customers.
Sales are not the only important part of the business as we also have a dedicated technical support team on hand 6 days a week to support the thousands of customers we have. The team are backed up by a fleet of vans covering the country 5 days a week with every van carrying a large stock of parts should they ever be needed. The back up doesn’t stop there as we also have a support website that our customers can access 24 hours a day, seven days a week with water-care videos, all the answers to the most common questions and much more.
Thank you for taking the time to read our About Us blog post. Our team here at Grizzly Bear are dedicated to ensuring all our customers are happy and receive the best customer service we can offer. We hope from our post you have learned a lot about the company and why we are so passionate about hot tubs.
We are open 7 days a week and have staff always on hand in each department to answer any questions you may have about your existing hot tub or if your looking to purchase one in the near future please don’t hesitate to call us on 01382 530220 or alternatively give us a shout through one of our many social platforms.