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Privacy Policy

Who We Are

The Grizzly Bear Hot Tub Co Ltd (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection Regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data. Our registered office is at The Hot Tub Showroom, Woodhill, A92 Dual Carriageway, By Carnoustie, DD7 7SD and we are a company registered in Scotland under company number SC322097. We are registered on the Information Commissioner's Office Register; registration number ZA001400, and act as the data controller when processing your data. Our designated Data Protection Officer/Appointed Person is Scott Jackson, who can be contacted at The Hot Tub Showroom, Woodhill, A92 Dual Carriageway, By Carnoustie, DD7 7SD (email address – This email address is being protected from spambots. You need JavaScript enabled to view it.)

Information That We Collect

We process your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

We do not store credit card details nor do we share customer details with any 3rd parties.

The personal data that we collect from is: -

  • Name
  • Date of Birth
  • Home Address
  • Personal Email
  • Business Email
  • Home Telephone Number
  • Mobile Telephone Number
  • National Insurance Number
  • Passport Number
  • Driver’s License Number
  • Special Category Data (i.e. health/medical information, details about religion, sexuality etc.)
  • We collect information in the below ways: -

  • Online forms
  • Website orders
  • Employment CV’s
  • How We Use Your Personal Data (Legal Basis for Processing)

    We take your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below: We collect your personal data in the performance of a contract or to provide a service and to ensure that orders are completed and can be sent out to your preferred address We collect and store your personal data as part of our legal obligation for business accounting and tax purposes We will occasionally send you marketing information where we have assessed that it is beneficial to you as a customer and in our interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests

    Your Rights

    You have the right to access any personal information that The Grizzly Bear Hot Tub Co Ltd processes about you and to request information about: -

  • What personal data we hold about you
  • The purposes of the processing
  • The categories of personal data concerned
  • The recipients to whom the personal data has/will be disclosed
  • How long we intend to store your personal data for
  • If we did not collect the data directly from you, information about the source
  • If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

    You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. Where applicable, you have the right to data portability of your information and the right to be informed about any automated decision-making we may use.

    If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

    Sharing and Disclosing Your Personal Information

    We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. We use third-parties to provide the below services and business functions; however, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.

    Hitachi Capital Consumer Finance, 2 Apex View, Leeds, LS11 9BH

    We use the above to provide finance to customers for the purchase of certain products. We are a registered credit broker in relation to this.

    For more information about Hitachi Capital Finance please read their privacy notice at https://www.hitachipersonalfinance.co.uk/privacy-policy/

    Barclays Partner Finance, Cadarn House, Avenue Business Park, Cardiff, CF23 8FF

    We use the above to provide finance to customers for the purchase of certain products. We are a registered credit broker in relation to this.

    For more information about Barclays Partner Finance please read their privacy notice at https://www.barclayspartnerfinance.com/home/privacy-policy/

    Safeguarding Measures

    The Grizzly Bear Hot Tub Co Ltd takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including SSL, TLS, encryptions, pseudonymisation, restricted access, IT authentication, firewalls, anti-virus/malware etc.

    Transfers Outside the EU

    Personal data in the European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data. The Grizzly Bear Hot Tub Co Ltd does not transfer or store any personal data outside the EU.

    Consequences of Not Providing Your Data

    You are not obligated to provide your personal information to The Grizzly Bear Hot Tub Co Ltd, however, as this information is required for us to provide you with our services, we will not be able to offer some/all our services without it.

    How Long We Keep Your Data

    The Grizzly Bear Hot Tub Co Ltd only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

    Marketing

    CONSENT

    Occasionally, The Grizzly Bear Hot Tub Co Ltd would like to contact you with details of products, services and promotions that we provide. If you consent to us using your contact details for this purpose, you have the right to modify or withdraw your consent at any time by using the opt-out/unsubscribe options or by contacting The Grizzly Bear Hot Tub Co Ltd directly.

    Lodging A Complaint

    The Grizzly Bear Hot Tub Co Ltd only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority. The Grizzly Bear Hot Tub Co Ltd The Hot Tub Showroom, Woodhill, A92 Dual Carriageway, By Carnoustie, DD7 7SD T - 01382 530220 E- This email address is being protected from spambots. You need JavaScript enabled to view it.

    Information Commissioners Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF 0303 123 1113